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Embattled HBOS cuts jobs as rights issue humiliation looms



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Published Date: 17 July 2008
SCOTTISH banking giant HBOS announced plans to cut 650 jobs yesterday, as its share price crashed to a new low – only hours before its £4 billion rights issue closes.
Shares in Britain's biggest mortgage lender plummeted to well below the 275p it was offering in its rights issue as the growing US economic crisis jangled investor nerves on this side of the Atlantic. The share price fall means the bank's valuation
has dropped by about £28 billion since July last year.

Last night, analysts were speculating on whether HBOS may have to sell assets to shore up its balance sheet and cut costs further.

Many of the nation's pensions and ISA investments are with the FTSE 100 firm, and a share price drop will mean these are immediately hit.

Experts also said such low prices made Britain's fifth-largest bank ripe for takeover – a move that could rip its headquarters, and all the economic benefits that brings, out of Edinburgh.

Tomorrow is the final deadline for the rights issue, under which existing shareholders were offered stock at almost 50p more than what it was worth at its lowest point yesterday. The plunge means the underwriters to the deal, Dresdner Kleinwort and Morgan Stanley, will probably be forced to take on the remaining shares.

Analysts warned this would lead to unwanted shares that the new owners would be desperate to get rid of. This could force the price down further.

HBOS says up to 650 jobs across the UK will be cut over the next 18 months as part of its plan to merge two of its business banking divisions. It is bringing together its 1,000-strong business banking arm, part of the retail division, with its commercial business section, part of the corporate division, to create one single unit focused on small and medium-sized businesses.

The bank said a further 350 staff within the enlarged division would be transferred to alternative roles in the group.

"The aim is to achieve this through further redeployment, voluntary severance and normal turnover in accordance with the job security agreement," it said. " (The unions] Accord and Unite were consulted before this announcement and will continue to be consulted throughout the process."

Graham Goddard, Unite's deputy general secretary, said: "While it is encouraging that a significant number of alternative roles have been identified for the impacted staff, it still means that up to 650 people are likely to leave the company.

"Our priority is to ensure that the remaining staff are dealt with with dignity and that no compulsory redundancies will result from this reorganisation.

"Employees in the financial services sector are the subject of constant speculation as the economic environment continues to shift. Not only are Unite members in the finance sector under pressure as their jobs are under threat, our members are those who are having the toughest battle against rising food and energy prices."

Keith Bowman, an equities analyst at Hargreaves Lansdown, said: "The job losses don't come as any great surprise. I'm sure all the bank bosses will be doing their best to conserve capital, and reducing jobs is a way to do that."

By lunchtime yesterday, investors on both sides of the Atlantic were fleeing the banking sector amid a growing hysteria surrounding the collapsed United States bank IndyMac and the prospects for American mortgage giants Freddie Mac and Fannie Mae.

Royal Bank of Scotland, another key Scottish financial institution, saw its worth plummet to little more than half the £49 billion it paid for ABN Amro last year. Subscribers to the £12 billion RBS rights issue, which closed on 6 June, have already had more than 25 per cent, or £3 billion, wiped from the value of their investment.

RBS is particularly exposed because of its interests on the other side of the Atlantic – it has a US subsidiary, Citizens – and there were fears of further write-downs.

The credit crunch is a huge headache for HBOS – more than for many other banks – because it is a major lender and has lent to the troubled housebuilding industry. It is suffering both from mortgage defaulters and firms unable to meet their loan obligations.

Eric Spreng, manager of the Dunfermline branch of analyst Redmayne Bentley, said: "The willingness to lend historically with limited or irrational criteria is coming home to roost. It is the mistakes of yesterday which are coming out today as the world at large begins to realise the mistakes they have been making."

He said "several" of his clients were HBOS shareholders, but "scarcely any" had taken up the rights issue, as there was "no point". He said this meant that when the deadline passed at 11am tomorrow, there would be a large amount left that would fall to the underwriters.

Mr Spreng said HBOS's future was intrinsically linked to that of the property market – if the market collapsed and mortgage payments went up, the bank could suffer from a huge increase in defaulters. This would force it to write off debts.

He added: "I think the US is causing uncertainty and the stock market doesn't like uncertainty. I imagine it does not do the property market any good either."

Mr Bowman said there had been "a big fall off sector-wide" and he agreed the difficulties in the US mortgage market – particularly with Freddie Mac and Fannie Mae – had had an effect.

"We are also going into the second quarter reporting and there are some nerves over that," he said. "I suppose there are concerns about a series of write-downs from those banks.

"If we do see big write-offs from the British banks, they would be right across the sector. Some banks have subsidiaries in the US, like RBS, but banks also have investments over there."

He said share prices had rallied later yesterday because the oil price had continued to decline, and that had helped sentiment across the US economy.

"In the last few days, it's been extremely volatile, and that's continuing and may well continue for the next few days, given the reporting coming up."

The American economy has already proved a portent for the UK's in recent times, with the collapse of sub-prime lending in the US leading to the crisis over Northern Rock, which was eventually taken into public ownership.

Bill Jamieson - Major questions need to be answered as a once rock-solid company is left vulnerable and exposed

JUST when the 2.1 million small investors in HBOS thought it could not get worse … it got worse.

Shares in the bank, changing hands at £10.22 a year ago, plunged another 8 per cent at one point yesterday, hitting a low of just 225p. A late rally saw this cut to 254.5p.

But with the deadline looming for a £4 billion rights issue at 275p a share, shareholder confidence has been stretched to the limit. What seemed a bargain price a few weeks ago has been swept aside in the ferment, with almost the entire issue now likely to be dumped on the underwriters.

It is a humiliating – and worrying – outcome for a company with the biggest private shareholder base of any in Britain.

And it can't be doing much for the customers. HBOS has 23 million of those – two out of every five households have an HBOS bank account, or mortgage or financial product.

What has brought it so low is its dominance of the UK mortgage market. It is Britain's biggest mortgage lender, with a 20 per cent share in what seemed until a year ago to be a surefire market and one of the safest areas of bank lending.

Not any more. The credit crisis has brought an era of easy lending to a shuddering close. Wholesale money markets have seized up, mortgage lending has slumped and house prices are tumbling.

With the economy slowing and unemployment climbing, bank analysts fear HBOS faces a big rise in mortgage arrears and repossessions, triggering a jump in bad debt provisions.

Business and corporate lending is also being hit, prompting the announcement yesterday of 650 job losses. Not only is HBOS exposed to the housing market through mortgages, but it has also been a big corporate lender to housebuilding companies. As mortgage lending has slumped, so, too, have house sales, triggering a wave of site closures and redundancies through the building industry. It is in crisis.

Worries about the health of the US housing market and its financial system have deepened in the past week. Shares in the country's two biggest mortgage providers – Fanny Mae and Freddie Mac – have collapsed. The Bush administration is under intense pressure to intervene and provide a safety net. Regional banks are already under pressure, adding to the mood of apprehension in financial markets.

It is these worries that have crossed the Atlantic and alighted on HBOS.

While the group's rights issue is underwritten and HBOS will get its money, the shares are likely to stay depressed because of the overhang of so many unwanted shares.

The one grim consolation for HBOS shareholders is that they are not alone. The Bradford & Bingley rights issue was a fiasco. Yesterday, shares in Barclays hit a ten-year low before rallying.

Shares in rival RBS also hit a new multi-year low yesterday. It raised a record £12 billion last month with a deep discount rights issue at 200p a share. But even with this money, shares in the group have carried on falling, closing at 165p.

A recovery now critically rests with an early resolution of the problems gripping America's two mortgage giants. Further falls in the oil price, which helped lift sentiment yesterday, would also help.

However, once a floor is established and a semblance of confidence returns, HBOS could well be vulnerable to a takeover bid, possibly from global banking giant HSBC.

There are major questions to be asked as to why HBOS allowed itself to become so dependent on the housing market and whether the current leadership of chief executive Andy Hornby will be right for the post-credit crunch era. Many Bank of Scotland loyalists fear the bank's reputation and ethos has been destroyed by the Halifax merger which has never been a stock market success.

This is no short, sharp shock. For HBOS, the latest plunge, softened by a late rally yesterday, points, at best, to a very long period of convalescence.





The full article contains 1743 words and appears in The Scotsman newspaper.
Page 1 of 1

 
1

Am Balach,

Isle of Skye 17/07/2008 00:16:31
Well ever since Halifax became involved BoS have given me and my business appalling service. In the last few weeks though I've noticed a pathetic pleading in the voices at the end of the phone. They've obviously realised they have to be nice to their customers.

Too late HBOS. The options for you are oblivion or foreign aquisition. The day BoS sold out to Halifax was the day that once great bank signed its death warrant.

My prediction? House prices fall 40%, huge rise in unemployment, people can't pay their mortgages, house keys handed back to the bank, properties can't be sold, bank in crisis with no liquidity. Bank collapses.
2

,

17/07/2008 00:33:59
Comment Removed By Administrator
Reason:
3

The Strategist,

17/07/2008 00:47:04
The banks have brought this on themselves and we should not sympathise with their precidament. On the contrary, we should take this opportunity to create at least one new regional Scottish bank which operates in our interest.
4

A Friend of Fernando Poo,

17/07/2008 01:00:46
Fannie Mae and Freddie Mac are not permitted, under their Federal charters, to be involved in subprime lending. In fact, their control of 90% of the rest of the market is essentially what drove their competitors so far into subprime markets.

The semi-demise of the GSEs means that prime mortgage markets are also in dire straits.

Could we then please finally stop referring to this as a "subprime crisis". What we are seeing is the debt-deflation which normally follows large credit bubbles. Subprime mortgages in the US just happened to be where the first hole appeared. We'll see countless others before we're through this.
5

Senga Jean,

17/07/2008 01:07:50
Halifax was the millstone. Before you all get too smart in your comments remember all the ordinary folk who will be hurt big time if we talk ourselves into a crash. Remember the greater part of the assets still exist and the " only thing we have to fear is fear itself."
6

antiochus,

london 17/07/2008 01:11:59
as the americans say what goes around comes around.
HBOS under james crosby,andy hornby and Dennis Stevenson had an amazing ride but it is over..the sapphire encrusted bentley has not crashed yet. but it is getting real close to that brick wall of reality.and i cannot wait..i am a share holder but i want these evil money grasping people to suffer. the obscene hubris and a 1980s culture. which resulted them nearly destroying me with fees..
380k loan with 120k in fees..
the scammers got scammed ..mr hornby, mr crosby, mr stephenson ..i believe morrisons is looking for shelf stackers..the day of rekoning is nearly here.
7

Iainbroch,

Moray 17/07/2008 02:31:32
I sthis what Liebaah means by the Union dividend - I guess it will be getting cut then.
You should have shorted the shares all you Unionist dumbos!
8

bring them on,

17/07/2008 02:52:24
Which Japanese bank is going to try to buy them first?
9

Royster,

17/07/2008 03:28:47
Before this happened all the nats were going on about how Scotland was going to be an international banking centre thanks to the likes of HBOS and RBS. Truth of the matter is that economies go through good and bad patches, booms and busts. After a decade of low inflation and rising house prices, we are now looking at a huge recession. This is why Scotland needs to be part of a varied econmy like the UK. It's not too smart to have all your eggs in one basket (oil and banks). By the way, how is Alex Salmond's arc of prosperity doing? Last time I looked, Iceland was on its knees and Ireland is following suit.
10

,

17/07/2008 04:12:14
Comment Removed By Administrator
Reason:
11

Royster,

17/07/2008 04:23:52
#5. Senga Jean. Why was Halifax the 'millstone'?
12

Wee Jane,

17/07/2008 07:06:40
I have been a Bank of Scotland customer since 1978 when I was a student. When it was just Bank of Scotland there was wonderful service and friendly bank managers , who, were actually THERE in your branch ! I later set up in business and continued my relationship with BOS and then, Halifax arrived. From that moment on, the service deteriorated, the fees went up, there was NO business manager in my local branch and I had to speak to an Indian in Ireland when I phoned !?!? Disgraceful. 3 years ago, I raised such merry hell that eventually I was given a direct tel number to a contact actually in my branch who was bank trained, not just a call line operator. Since the advent of HBOS, instead of BOS, customer service has sadly deteriorated. How about a return to the good old Bank of Scotland in days of yore? I would hate to see the oldest bank in the UK disappear. Downsize, get rid of Halifax and return to the well trained people it used to have, a return to the core base where it built its reputation before Halifax and greed set in. I have little sympathy, all those recent years of huge profits, a correction was due.
13

Rulesbutnotrulers,

Federation, not separation 17/07/2008 07:11:13
Long overdue adjustments. An emergency dietary regimen for obese businesses. Tough, though, on the innocent players.
14

Dancer,

Edinburgh 17/07/2008 07:24:35
#3
Good call well overdue. as for BOS and Hasslefax good riddance to the lot of you. I had a mortgage with the Hex and had no end of hassle. I once had an account for years with my local BOS and the manager was a great guy, he helped all my family in personal and business banking, he helped all the local business's and was a well known and respected member of the community. When he retired he was not replaced and you had to try and find someone willing to talk to you. I and many others moved bank. The branch closed some years ago, so any banking needs to be done in George Street speaking to someone I doubt could even add two numbers together.
15

Isonomia,

Lenzie 17/07/2008 07:35:31
I'd love to laugh .... except this "running of empty" virtual economy is widespread throughout the whole economy.

The "miracle" of Nulabour economics was simply a con. Bring in enough immigrants to ensure that their is always an excess demand for housing, to ensure that house prices keep on rising, so that people begin to believe you can borrow on your house and never have to repay the load because the value of the house will far outweigh the loan when you come to sell it.

This borrow-to-boom works like any pyramid selling scheme, the borrowed money goes back into the economy to keep people getting paid, so that they think they can afford bigger mortguages so that they borrow more, spend more and keep the economy going.

Unfortunately, like all pyramid selling schemes this nulabour economy is completely fictitious. When house prices start to drop, those loans have to be repaid at a time when no one has the money to spend in the economy to employ the people who have to repay the loads.

16

Evan Owen,

Snowdonia 17/07/2008 07:37:39
The shares are good value, buy some more while stocks last!
17

Royster,

17/07/2008 07:39:58
#16. I'd hold your fire if I were you. The only sector of the economy booming at the moment is knife sales.
18

Grumpy,

17/07/2008 07:46:35
(12) - Trouble is, most of the old BoS staff have gone - they simply couldn't put up with the Halifax methods. Those staff that stayed have been well and truly shafted - many senior staff now doing menial junior tasks on protected salaries. The old-BoS knowledge, experience and dedication counted for zilch - and if you weren't part of the old Halifax, then your nose was (and still is) out of joint.
19

Hermitage,

Edinburgh 17/07/2008 07:49:52
Bank of Scotland, from which I took early retirement in 1995, may have 'headquarters' on the Mound, but since the takeover, the show has been run by Halifax, from Halifax.

When I joined the Bank in 1975, it was drummed into me that 'the customer is king, and pays your wages'. Sadly, that personal aspect, along with the resident Bank Manager, Accountant, Chief Clerk, right down to the humble tea-boy who made up the statements, has long gone, and I no longer recognise any of the banking ethos. It is sell, sell, sell all the time.

I transferred my accounts to the Royal years ago, and at least, in my local branch, there is still something that ressembles the personal service I onnce knew.
20

Mcsnagpile,

17/07/2008 07:58:53
The mortgage/housing scenario is purely hypothetical. The actual fall in house prices and mortgage defaults are presently insignificant in proportion to the BOS stock market reaction. It is amazing how sentiment has a financial value and can rubbish a company. The credibility of the stock market is at stake; speculation by rumour mongering is totally unacceptable. We are once again looking at the unacceptable face of capitalism.
The continual lies of company executives have not helped credibility of the international market place either.
21

redrazors,

bcn 17/07/2008 08:07:29
got agree with #1 and #19, ever since it became HBOS it went down hill and i went to RBS prior to that because of the lack of decent service. I heard on the grapevine that BOS employees up in Edinburgh would regualary refer to their colleagues down in t' Halifax as the Haliban...lack of respect for whose running the show?
22

Bigwull,

edinburgh 17/07/2008 08:09:46
15 I think you'll find Thatcher created all that kak, get back to renting homes and having a real economy like the rest of the continent.
23

Bigwull,

edinburgh 17/07/2008 08:11:06
20 lets be honest, the stock market is just a giant bookies shop.
24

Katie Chops,

The Strand 17/07/2008 08:12:05
Customer service is a shambles - when did they merge 2001 or 2002? - I still cannot pay off my bog standard credit card in any HBOS branch in England - "that product was not transitioned to the new system"

In my experience Staff (In London) are generally unhelpful and sometime downright rude!


25

Jacqueline Hyde ,

On the shelf 17/07/2008 08:35:38
Firstly, the fact that HBoS was advertising that it offered the highest rates to depositors and the lowest rates to borrowers whilst seeking a £4 billion prop-up from its shareholders speaks volumes for the competence of its board and senior management.

Secondly, why don't the banks admit that the "Credit Crunch" (which sounds like a breakfast cereal) stems from the fact that they borrowed billions in the Euro banking market and are now having to repay far more in both capital and interest as a result of the fall of the sterling/dollar against the Euro?
26

Here Today HBOS Tomorrow,

17/07/2008 08:38:43
I feel sorry for those who will get the chop, but really shareholders in HBOS should be calling for the heads of the directors.
27

inkster,

vortex of greed 17/07/2008 09:25:31
Banking (as in usury) is immoral and should be illegal. If it was illegal, in the sense that recourse for unpaid debts is illegal, as in gambling, both borrowers and lenders would be far more realistic in their actions.
28

Roscoe P Coltrane,

17/07/2008 09:25:52
Wow, I didn't realise so many people were banking experts, but it seems everybody knows the ins & outs of a huge business that employs over 80,000 people in the UK.

A couple of pertinent points - first of all the job 'cuts' (which of course the gutter-dwelling Scotsman jumps on like the worst kind of tabloid, as usual omitting key facts to fit their agenda). These were already in plan as the company essentially had two areas of the business doing the same job, which is inefficient and shareholders should be pleased that this is happening. Also, of these 650 jobs NONE will be compulsory redundancies.

I admit I do wish I still worked for BOS rather than the Halifax (which is basically what HBOS now is, as some others have noted the old attitudes to customer service and professionalism have been usurped by chasing sales volumes) but also please bear in mind that the entire financial sector is in trouble at the moment - don't think for one second that if HBOS is taken over by some foreign vulture that things will get better for customers, they'll get worse.
29

Voice of reason,

EDINBURGH 17/07/2008 09:26:46
Too many young people , commission-driven , not much idea what they are actually doing . No understanding of how a business operates . Bring back the old style bank managers .
30

Roscoe P Coltrane,

17/07/2008 09:27:45
#27 inkster - don't forget to tell your bank manager that the next time you get into trouble and need to borrow money you don't have.
31

sahsa,

17/07/2008 09:35:55
I worked for the b of s over 35 years ago, and they were the best in the business, they went out of their way to help customers. Sadly these days are long gone and probably wont come back, but may I just say I HAVE an account with smile the internet bank and they are great no complaints from me there.
32

thinking,

Scotland 17/07/2008 09:40:11
#12
You are lucky that BOS only recently did away with approachable managers.
We were with a different bank which did away with local managers over 20 years ago
#22
Do you live in a timewarp or something? What on earth has Maggie Thatcher got to do with present day economics? She has been out of power for how many years?
33

grumpy customer,

edinburgh 17/07/2008 09:49:38
I urge every unhappy customer to move their accounts to another bank - I'm about to do it now after they withdrew my overdraft at 2 weeks notice - I'm just back from holiday so effectively I have 3 days to clear it. Apparently they sent out 50,000 similar letters and have not had a single complaint...
The branch 'manager' has no authority to do anything about it as decisions come from Leeds.
There are no business managers in the branch, I am handed a telephone if I need to speak to someone. Service has been appalling Since Halifax took over.
34

Voice of reason,

EDINBURGH 17/07/2008 10:00:17
I worked in Haddington for a while and the BOS branch there was just a joke , nobody over 25 , loud music , garish colours , no privacy to discuss anything etc etc .
35

Clive Hamblin,

17/07/2008 10:09:18
It's time that someone told the banks - all the banks, not just HBOS, that they are the servants of the financial world, not its master.

Bnaks have no money of their own; only their that of customers.

Once they accept that, they might also do away with their attitude, 'We're here to offer you every assistance short of actual help!'
36

Mike Masterton,

London 17/07/2008 10:30:45
The first thing I notice that the cheque book lost the "Thistle" icon, I thought then what a shame, I joined BOS for that reason, but since it became HBOS it's not the same, although the staff are very helpfull
37

Mike Masterton,

London 17/07/2008 10:33:07
Another annoying thing is that I cannot pay my statement's into my local branch at Surrey Quays in London.
38

Hermitage,

Edinburgh 17/07/2008 10:38:17
Do they still have the cheques with the map of Scotland printed on?

I remember when these first came out, about 30 years ago, and my father who was with the Scottish Tourist Board, found these very useful for showing foreign visitors where places were.
39

Grumpy,

17/07/2008 10:52:05
(38) By foreign, I assume you mean those from Halifax
40

Brian Ferrari,

17/07/2008 10:54:18
I very much doubt that 650 job losses in the Corporate Department/Business Banking departments will be the end of it.

If mortgage volume amongst all lenders is 40% down overall it will be quite a bit more than that for the HBOS group which majored on the 100% end of the market.

As a business customer I would agree that the service provided has become pretty poor, even just over the last 2 years. Promises they make are not honoured. On numerous occasions I have had to spend excessive time spent on the phone to try to sort out mistakes they have made.

I am sure they rely on the inertia of their customers not to move to another bank.
41

Voice of reason,

EDINBURGH 17/07/2008 10:59:51
I have not had a paper statement of my current account for several months . Is this illegal ?
42

fegan,

Newtownards 17/07/2008 11:06:31
I have to agree with most of the above but the thing I cant understand is with all this doom and gloom in Banking how is it that the Suits still are living High on the Hog, I live close to one and the lifestyle of this guy has to be seen to be believed, Porches, BMW ,Country Summer Houses, Cleaners and Gardner's just to mention but a few of the toys. They are not showing any signs of hard times but the Poor investor with a few shares are getting fleeced.
43

Brian Ferrari,

17/07/2008 11:39:27
If the rights issue totally flops, J P Morgan etc. could end up owning almost 29% of the bank. Rather than dump them on the market at a loss, maybe they will wish to exert influemce as a shareholder to try to boost share value. That could mean axing the top management.

Could be interesting.
44

Buspass,

Edinburgh 17/07/2008 12:48:09
Phew!!!........Thank goodness for the Dunferm..LYNE Building Society.
45

lulach mac gille coemgain,

17/07/2008 13:07:20
Hey! Sh!t happens !
46

Luckenbooth,

Bath 17/07/2008 13:33:36
All in all a very sad tale, and rather bizarrely pointed up by Fact of the Day on today's main page:
"The Bank of Scotland was established on this date in 1695, in one of the major landmarks in early capitalism"!
47

Annoyingboi,

Edinburgh 17/07/2008 13:36:50
Bad news for Scotland and even worse news for Edinburgh in particular. Any takeover will spell the end of HBoS in Edinburgh as we've totally and utterly priced ourselves out of the market! I hear there is already a mass recruitment freeze on in HBoS at present and this will make matters no better.

I do, however see this as the economy righting itself again. The ridiculous growth in Edinburgh these last 10 years were stupid and unsustainable. We'll see a decline in the economy and GDP to more reasonable levels and a decline in the population here in Edinburgh back to more managable levels for the size of the city. Only then can we look forward to a much slower, healthier growth again!

Clearly the Poles seen this coming, they've all deserted the city already!
48

8ball,

Edinburgh 17/07/2008 14:44:56
I think a few of the people commenting on this story should be ashamed of themselves.

Its easy to post bashing a big company and you all seem fairly amused with your little quips.

Granted the people up top merit these types of comments but did you spare a thought for some of the staff and families that will be effected by this?

. . . I didn't think so, Idiots!
49

McMillar,

Fife 17/07/2008 15:50:38
#48 - What planet are you on. Of course this is a blow to the Scottish (or Yorkshire) economy but most posts seem to imply they have been dreadful at customer service. That’s not directly aimed at the corporate arms but banks are very high profile in the high st and are a fair target for customer feedback. No excuse for poor customer service and it does come back to bite you when things go wrong.
50

,

17/07/2008 16:46:42
Comment Removed By Administrator
Reason:
51

8ball,

Edinburgh 17/07/2008 16:57:26
Last time I checked it was earth, I'm pleased to see you have the internet on Mars . . .

How many of these examples of poor service are actually poor service? If any customer doesn't agree with a course of action a supplier takes immediately its dreadful service, is that fair? No its not!

Customers hear what they want to hear, then react in stupid ways like these posts without a thought for whats actually happening.
52

DHS,

Edinburgh 17/07/2008 17:14:32
Not all BoS staff have gone. We are still there and we do our best to provide the best customer service,we know that service levels have deteriorated, and are very aware that without customers we don't have jobs.Halifax =Sales BoS = Service.We just don't gel. Yes, we were renowned for the service we provided and we are working with younger colleagues to instill the pride we had in BoS. We had Governors we trusted and believed in, Sir Bruce one of the best.
Those of you complaining about overdrafts being removed, this doesn't happen without a reason.
You want us to die a death *107, thousands of people without jobs. We are human, we don't deliberately make mistakes and certainly those I work with would do their best to rectify it.
I hate seeing a once proud company in this mess, we will recover but it will take time.
53

Active Sassenach,

Luton, England 17/07/2008 19:48:46
HBOS was never a proud company. Remember when Sir James Crosby was Chief Executive and they were 60% shareholders in St James's Place at the time of their fine for investment churning? Crosby is now deputy chair of the FSA!!! Poacher turned unreconstructed poacher.

Never invest money in a demutualised building society. Northern Rock, Bradford and Bingley, HBOS and, finally, Alliance and Leicester where Stephen Fry was a smarter investor!

54

Willie Mor,

17/07/2008 21:03:29
The Halifax Bank of Scotland is an appaling bank.

As someone who has used HBOS share dealing I have on a number occasions opened my account first thing on a Monday morning ( about 7.59 am ) only to find that some of the values on my shares are at huge increases beyond what the prices were at the close of the markets on the Friday.

The first time that this happened the HBOS told me that I must have been mistaken in what I saw.

The second time this happended, some 9 months later, I took print outs of my account valuations refreshing the pages at around 2 minute intervals as the prices dropped in some case by over 60% back to the close of play friday prices.

Indeed, I even attempted to sell these holding during the first 15 minutes of trading but unfortunately the selling price did not reflect the valuation on my account.

I have contacted HBOS about this but they have refused to deal with my complaint.

I suspect fraud in their system whereby the HBOS artificially inflate prices over the weekend.

Why they or their system is doing this I do not know, but in the absence of them telling me why this is happening (and I have the print outs to prove it) I can only suspect fraud.

So Mr Chairman of HBOS if you read this article maybe you would like to answer the question which is -

Q. How can your shares held in customer's accounts inflate by huge prices over the course of a weekend only to fall back over the course of the first 15 minutes of trading on a monday morning.

55

Greyfriars Bobby,

Edinburgh 17/07/2008 21:39:15
Three things:

1) This article is unbelievable - anyone would think HBOS is on its own here. If The Scotsman was to look further than Hadrian's Wall it might just notice that the current situation isn't just confined to HBOS.

2) I get the impression BOS had to merge - anyone remember the aborted NatWest merger prior to the one with Halifax? For those of you who don't know, BoS had little presence outside of Scotland - something like 20 branches prior to the merger. I doubt it would have prospered if it hadn't and it would probably have been taken over by now (and I'm sure the same could be said of the Halifax too).

3) You probably won't believe this, but real people work for this company. Some of the comments made here disgust me - it seems too many readers want HBOS to fail. If it does then this will mean '000s more jobs then where will Scotland be???

I have been a customer for 30 years - HBOS is a company with great tradition on both sides of the border. If the Bank of Scotland is so important to Scotland then get behind it and stop trying to predict it's downfall.
56

Friar Tuck,

17/07/2008 22:32:50
I agree with a lot of the posters here. I have a saving account with BOS and recently requested to switch to paperless banking (on-line statements). It has now been several months and I have heard nothing from them. I'm still getting my monthly statements through the post. What a waste of money!
57

Haliban,

Afganistan 17/07/2008 22:43:00
Today 650 Hbos staff(BofS) have lost there jobs, they were not high flyers but BofS staff with 20-30 years service in various locations from Dumfries to Kirkwall.
They did their best to provide a first class service to BofS commercial customers in Scotland but in the end Mr Grace Mr Hornby n Mr Howard Brown are out 2 give us more singin tellers
58

Haliban,

Merkinch 17/07/2008 23:00:37
50+ jobs went in Inverness today out of say 120 jobs in the town put a spin on that Hbos.
Shareholders should be warned that Hbos are intending to build a Global HQ n Edinburgh that can accom 10,000 staff - Big Brother and a Black pit spring to mind
59

Longdirk Maceth,

NZ 18/07/2008 01:37:38
Same old brainless drivel from unionists. #9 Royster, are you trying to say that in 15 months of being in power in a minority government, it’s the SNP fault that this has happened?? Try not to be totally stupid all your life.

Also #50 107-in-a-row,
Iceland and Ireland have got into some difficulty, as have lots of countries gripped by this credit crunch. You fail to mention how Norway, Denmark, Sweden, Finland, New Zealand and doing The trouble with Iceland is that they have to rely on one major industry, we don’t. We have lots of industries that can support us. How is it the fault of Mr Salmond, and the SNP when the Scottish government is not allowed control over the Scottish economy, because the strings are pulled by London, you halfwit!

Thing is we don’t have much of a fishing industry left, because a certain English Tory Prime Minister signed us up for the CFP, and thus destroying the Scottish fishing industry, don’t you think that’s another good reason to leave the UK??? Or can’t you think that far ahead?
60

,

18/07/2008 12:10:41
Comment Removed By Administrator
Reason:
61

Jimmy Twoshoes,

18/07/2008 13:28:27
Well said #59

#60 - just now is precisely the time you should consider buying more. If (as an example) you bought a further 10000 shares (did the price ever reach £2.25?) at 275p, then your average share cost would then be ~580p.

I've seen so many people rush to crystallise a loss, which is almsot always an irrational reaction, albeit I appreciate you are looking to hang on to yours. The divedends remain healthy here, so it's not all doom and gloom.
62

Billy Boy,

Sherman Oaks 20/07/2008 03:59:49
This is monsense, buy the stock if you get the chance it will be worth it. I stated with Halifax in Lochee 35 years ago, them switched to BOS, I have no complaints. All of todays mega-companies are the same, we have to accept it and move on.

 

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